1. Cancellations must be emailed- hit reply on your confirmation email to send in a cancellation.

2. No refunds for cancellations made less than 7 days prior to program start date.

3. Classes are transferable to children in the same age group;
however a 20% service charge will apply for any changes in the original registration.

4. The Zoo reserves the right to cancel classes if registration is below required minimum.

5. Programs are held "rain or shine" unless the zoo is closed due to severe weather conditions.